Support Services

A TEAM OF EXPERTS AT WORK FOR YOU

When you partner with us, you get the widest range of back-end support services in the industry. We do everything possible to help you offer a cutting-edge operation that doesn’t cut into your financial resources. They include:

Design Advisory

In-house design team offers recommendations on facility space planning, layout, renovations and material selection.

Our years of health-club design experience help you choose furniture, fixtures and finishes that are most functional, attractive and cost effective.

Equipment Selection

We recommend and purchase state-of-the-art fitness equipment at volume discount prices, thanks to our Midtown Athletic Clubs®.

We maximize space efficiency with the latest, most appropriate equipment to encourage member retention and sales.

Accounting

Our CPAs and accounting team produce all accounts payable, payroll and financial statements.

Club-specific software tracks and analyzes key performance indicators compared to our own clubs and benchmarks with industry best practices.

Human Resources

Includes an in-house labor attorney, associate relations manager, national recruiting director and a labor law firm on retainer.

Human resource functions include hiring, disciplining, resolving associate issues, benefits administration, beREMARKABLE^SM service training and our own Performance Management Process.

Central Purchasing

Centralized purchasing through a computerized ordering system.

Our national account status gives clients favorable pricing for all operating supplies and fitness equipment.

Insurance

Central services provides very competitive insurance rates through its full-time director of risk management, who also administers insurance policies and claims.

Information Technology

Our six-day-a-week IT help desk serves club associates in tracking, monitoring and reporting.

Marketing Services

An in-house graphic artist and copywriter provide custom promotions, graphics and marketing campaigns for each club.

An extensive marketing library helps clubs generate membership sales and increase program participation.

Training at TCA University

Ongoing education provided for all associates in club management skills, business functions, strategic planning, leadership, operations, HR, financial analysis, marketing, fitness and wellness programming, as well as our beREMARKABLE℠ customer service training.

Provided at TCA University and also onsite at clubs.

National Fitness Director

Under this director, all fitness professionals are aligned with the National Academy of Sports Medicine (NASM) advanced trainer training.

Many are highly recognized master coaches in wellness, fitness and flexibility techniques.

Best fitness practices are tracked and transferred to maintain departmental standards.

National Tennis Director

Tennis programs are led by our national tennis director and supported by a world-class cast of tennis professionals certified by the United States Professional Tennis Association, the Professional Tennis Registry and the United States Tennis Association.

Tennis professionals regularly hone their teaching skills and learn the latest and most successful teaching techniques to maximize member participation and per-court revenues.

Contact us today to learn more about our back end support services and how they help you provide a fitness and wellness operation that is good for both participants and your financial bottom line!